Best and worst firms revealed as UK parcel sector soars
The continued rise of online retail services is driving up parcel volumes and boosting competition in the UK parcel delivery market,…
Ofcom
Ofcom puts new squeeze on overseas phone scammers
British consumers are set to be better protected against scammers who call from abroad and imitate UK landline numbers, under…
TikTok hit by £1.9m fine for data governance failings
Social media giant TikTok has once again found itself on the wrong side of the UK’s regulatory regime after being…
Top brands fingered for charging loyal customers more
Customer loyalty may be the holy grail for marketers but for many consumers it is coming at a high price,…
Royal Mail rivals slam ‘woeful’ service and price hikes
Royal Mail’s rivals, who are also customers due to the fact they rely on posties for their “final mile” deliveries,…
Super-regulator seeks even more views on digital action
Anyone expecting an immediate crackdown on US tech giants by the UK’s digital “super-regulator” could be left feeling a little…
Ofcom press-gangs phone networks into scam call war
Ofcom’s fight against telemarketing crooks is being dialled up to the max with a multi-pronged attack designed to further strengthen…
Ofcom forces networks to cut off rogue calls at source
UK telecoms regulator Ofcom is planning to ratchet up its battle against so-called nuisance calls by attempting to cut them…
Rogues back on the phones as PECR gripes hit new high
Concerns that the UK could be hit by a fresh barrage of nuisance calls have been realised with the latest…
Broadband outages cost the UK £5bn in lost WFH time
Broadband providers’ claims that they were ready for the unprecedented demand from Brits working from home were a nonsense, with…