Covid pandemic ‘no excuse’ for delivering poor CX
Three years since Covid-19 was classified as an international public health emergency, it has been revealed the pandemic – and…
Three years since Covid-19 was classified as an international public health emergency, it has been revealed the pandemic – and…
Global consumer goods giant Reckitt, whose brands include Durex, Clearasil, Cillit Bang and Vanish, is aiming to maximise the value…
UK retailers might talk a good game about omnichannel marketing – ensuring they target shoppers at every touchpoint – but…
Charities might have been slow to embrace digital channels but they are now outpacing the private sector when it comes…
VCCP appears to have taken inspiration from a Four Tops classic to name its new customer experience agency, Bernadette, a…
Essity, the global health and hygiene company behind Bodyform, Tena, Plenty and Cushelle, has appointed Wunderman Thompson to handle its…
It may be nearly 45 years since Blondie sang “don’t keep me hanging on the telephone” but the sentiment is…
Havas Group is boosting its Havas CX network with the acquisition of independent digital experience agency Inviqa, as part of plans…
International marketing group MSQ has whipped out its chequebook once more to acquire design business Elmwood and merge it with…
VCCP’s customer experience arm VCCP CX has made two senior hires, bringing in a technology chief and a new business…